UPDATE:Thanks for replying. To clarify for anyone reading: • I reported repeated faults (including a critical safety failure requiring police recovery) • Dales did not “investigate” beyond asking me to pay for an engineer’s report first. • I offered a reasonable settlement (clear £6,000 liability + £332 wasted finance). This was refused. • The vehicle had already had a failed repair within the first 6 months (Consumer Rights Act “one repair” rule). The same DPF fault has recurred. • I have escalated to the finance company under Section 75, notified Trading Standards, and will go to the Financial Ombudsman Service if needed.Happy to share the email chain and Land Rover invoices with any party who wishes to see them.Original review;I bought a Range Rover Evoque from Dales Cornwall in August 2024 for £13,500. Within weeks it developed serious faults and over the following year I had three major breakdowns — including one terrifying incident where the car lost all steering and electrics and had to be recovered by police.The car spent weeks off the road, including being sent to Land Rover because Dales couldn’t fix it themselves. The same DPF fault has now recurred, leaving the car in limp mode. Despite this, I have been left with over £10,600 in losses after finance payments, negative equity, recovery charges, insurance costs and wasted servicing — for a car I only had 336 days’ use of.The way Dales have so far handled this was worse than the car itself: • They’ve denied being aware of most recent fault, despite me calling on the day and being told to come in. • Most shockingly, when I went in they even suggested I take out a personal loan to cover £7,000 negative equity so they could sell me another car. The senior manager was present at the dealership and said nothing. I have now escalated the matter to the finance company, Trading Standards, and the Financial Ombudsman Service.If you value your safety, your money, or your time: do not buy from Dales Cornwall.
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