Appalling service. Approved Dacia warranty useless. No recompense from either dealer or Dacia both blamed each other. Unless you have very deep pockets, avoid like the plague. Clutch burned out apparently £2075 to repair. Complained about clutch smell shortly after purchase, told it was hottest day of the year. 12 months on told need new clutch. Response from Dales:Hi Steve I have discussed the issue with your clutch feeling heavy with my team and after reviewing everything, including your warranty policy (copy attached for reference) I believe the service team have handled this appropriately. Clutches are usually considered wear and tear items which means they are not covered under most warranty policies – refer to page 12 of the booklet. To inspect the clutch for defects we would need remove the gearbox, which is a fairly big job, the policy holder would need to approve this as explained on page 16 of the document. If there is no obvious defect and the clutch is found to be worn, the cost of dismantling and rebuilding plus the replacement parts is down to the policy holder. The estimate you were given was to replace the clutch including the associated parts, labour and Vat. I am sorry that you are unhappy with the way this has been explained, that’s never our intention. We’ve tried to be up-front and clear. I hope this email has helped clarify how the warranty works. Kind regards
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Dales have a great selection of used cars in Newquay. If you need a used car then visit us for quality second hand cars in Cornwall
