13th December 2023The following is a reply I have just received from Dales Cornwall: Reply from Dales CornwallAn hour agoUnfortunately Mr Matthew’s, this is not an accurate account of events as you well know.At the time of ordering your new car, you did indeed pay for a Dashcam to be fitted. We fitted a Next Base camera to the vehicle, and our reason for this was based on positve feedback from customers using this product. After receipt of the vehicle you saw it fit to leave a Google review awarding us 3 stars because the camera we fitted was not the make listed in the accessory brochure. At your request, we agreed to replace the Next Base camera with a Kenwood camera, at no extra charge to yourself. After this was agreed you said you were completely satisfied and changed your review to 5 stars.On the day of us fitting the new camera, you were treated with good service and good manners from our team. A member of the Sales team also assisted you in answering further queries about the car. At no point during your visit did you mention or even hint that you were unhappy with the service you were receiving, and yet when you got home after getting the camera changed (to your choice) and two additional protective bumper films applied, you amended your review again to 2 stars, why?You have since been in touch saying that the Kenwood camera manufacturer has a worldwide issue with it’s computer software and want us to put the old Next Base camera, the one you didn’t want, back in. The Kenwood camera you asked for has no faults and we cannot be held accountable for the performance of any software supplied by a third party.As a business we have adhered to all of your requests, but yet judging by your constantly changing reviews, these outcomes still don’t seem to be good enough. You are obviously a customer we cannot please and quite frankly we no longer wish to deal with, therefore we would be very happy if you could take your future business elsewhere.End of Dales reply.My response - 13th Dec 2023:In my opinion, the final paragraph of Dales reply says it all! Customer Care, I don't think so. I will not comment further at this time as I would not wish to prejudice my request to Trading Standards for their guidance in this matter. Suffice to say, I have transcripts of all telephone and email conversations pertinent to this issue, much content of which is missing in Dales version of events.I conclude at this point by saying that, prior to this unfortunate incident, my previous dealings with Dales over a 10 year period have been perfectly acceptable.
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Dales have a great selection of used cars in Newquay. If you need a used car then visit us for quality second hand cars in Cornwall
