This is my first experience as a customer of this Italian company. On 2 December, I ordered two items for Christmas and birthday presents. On 9 December, I was advised that there was a delay in despatch, and no estimated date was provided. I attempted to reply to the email to cancel the order. UPDATE: The company contacted me to explain the delay and ensure I received the shipment in time for Christmas. They turned things around, and it was a case of "crisis as an opportunity". The items arrived and were of excellent quality. Highly recommended!
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