dalstonmillfabrics.co.uk

4.8
4.8 Based on 40 reviews

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Xenia Poulton
Unreliable order service

Unreliable order service. I’ve placed two separate orders with Dalston mill, about a month apart, and both were missing items. First order was mostly correct, fabric and samples delivered, but the matching thread I ordered was missing. I contacted them and they issued a quick refund. I placed a second order, this time only samples arrived and the actual main fabric order was missing. I contacted them again and they were very apologetic and offered either to send the missing fabric or to refund. I opted for a refund. Disappointed and not trusting them with another order.

3
Date of experience: Nov 06, 2025

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