I have spent hundreds of dollars on products over the course of several years with Dango. I have several versions of wallets from them as well as other items. My most recent purchase was a wallet that their description claimed up to 10 cards. When I received the item I was surprised that I could only hold 3 cards per side. That’s a significantly different amount, especially since none of my cards have raised numbers and based on my past experience. After contacting customer service I was told to ship the items back at my expense and they would deduct the cost of shipping from my return. After another response I received an apology, I responded my appeal that I had spent several hundreds of dollars before and I was being penalized for their poor or even worse false advertising and received another response that they were sorry and would look at the product. In this environment with e-commerce there are certain costs I feel you should burden yourself with as a company, especially since I can order items directly from manufacturers in China who offer free returns to China, but even worse won’t burden themselves after hundreds of dollars of past purchases don’t affect your decision.
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