I usually never leave reviews, but to be frank this customer service is of outrageous quality, so it felt like my duty to put it out there. Out of my 308$ order. They forgot to ship 2 items summing up to: $100 excluding import tax. Import tax you ask? Yes! They did manage to put it on the item list for import tax, but managed to forget to include it in the actual package.This seems quite a human mistake, and it can happen. However the true issue at hand is the complete lack of follow-up from customer service on their end as I tried to reach out upto 3 times to get the issue resolved. Following in them not responding whatsoever. What however got me flabbergasted is that I left a bad review on their website, because of the lack of service, and on the item they forgot to ship. It seems however my review is unable to be found. So here it is my review of my experience and the showing their lack of communication and resolving qualities. I must say I do like their aluminum products, however I cannot endorse this company for the complete lack of customer care, and fraudulent practices.
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At Dango Products, we want to tell extraordinary stories through good design and user experience though everyday carry products.
