Order 1342272 placed on 04/10/2024. No status update until 04/17 after email sent to support. Received a tracking number from usps 9400111105500598875111 stating item received and acceptance pending. Customer service states it just a pre shipment and wont be shipped until restocked because they sold out. Customer service is either lacking in communication or understanding. Ive bought several items over the years from Dango with only one issue arising from pre order production delay and was resolved quickly. Im not sure what happened with customer service lately but it is severely lacking. If this is their new business model this may be my last purchase and I will advise any other Officers to steer clear.
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At Dango Products, we want to tell extraordinary stories through good design and user experience though everyday carry products.
