"Surprise skeins" marketed as "overstocks and bestsellers that retail for $15" are junk scrap yarn they dug out of the trash. They dont even ship from the same place as as their actual retail yarn. At least that was the excuse why they didnt send the skein I paid full retail price for. So I didnt get the one thing I wanted & only got a bunch of trash balls for $5 each that were dirty and gross. AND they want ME to pay fedex to come pick it up because im disabled and cant drive. They shipped it via USPS but wont let me return it via USPS. They actually suggested "I get someone to take me there" Like im going to spend $30 to uber to fedex to mail them back their trash to pawn off on another unsuspecting customer. They only sent me the fedex label after I opened a dispute with the credit card conpany after weeks of them making excuses about their unlabeled trash being sold as "overstocks and bestsellers". Then they whined about the chargeback fees despite that being the only reason they even sent a return label. Chargeback fees can be avoided by not lying about what you sell and addressing the issues immediately. Theyre not the victim. They stole my money. They lied about what their surprise skeins were. They decided to send used scrap trash for $5 a cake (they werent even skeins). They didnt bother sending the $28 retail yarn I ordered. They had weeks to send a USPS label or just issue a refund. But boohoo they gave to pay chargeback fees bc I didnt want to let them keepy money? I wish I could post photos of just how gross and disgusting this yarn was. "Sustainable" companies dont ship in multiple shipments, dont pass off used acrylic trash as retail hand dyed yarn, label the fiber content of their products and dont waste money & energy shipping trash back and forth.
If they sent it via USPS, I shpuld be able to return it via USPS. Not have to pay someone to drive me to some other carrier. Or they can arrange for carrier pickup like e every other company does to accomodate disabilities so they're violating the ADA.
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