I am writing to express my deep disappointment with the service I received at your Darty St-Genis-Pouilly store. Over the past six months, I have made several large purchases from Darty, including a washing machine, dryer, oven, microwave, and just four days ago, a stove and hotte. However, after this most recent purchase, I have decided that I will no longer be shopping at Darty again.After encountering an issue with the installation and delivery of my stove and hood, I returned to the store to speak with the manager. Unfortunately, the manager's response was nothing short of unprofessional. He was rude, dismissive, and did not offer any help or attempt to resolve the situation. It was clear that he had no interest in addressing my concerns or providing any customer service.I have always believed that Darty is a professional and customer-oriented company, but my recent experience has completely changed that perception. It seems that once a sale is made, Darty has no interest in supporting its customers or solving any issues that arise.This has been a very disappointing experience, and I will not be making any future purchases from Darty. I hope you take this feedback seriously and address the poor customer service I encountered.
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