After carefully reviewing Dash's proposal, cost, and timeline of 14-21 days, I proceeded with the project. However, the experience turned out to be a nightmare and reminiscent of Olive O'Brien.I have saved numerous emails and screenshots of text message conversations as a backup, all of which were my attempts to uncover the root cause of the issues I was experiencing. I expressed my dissatisfaction repeatedly, urging them to double-check their work before sending it to me. It was shocking to see the same mistakes happening over and over again.Based on my experience, the company initially offers a reasonable price and lead time that attracts customers to sign the contract and pay for their services. However, upon further engagement, it becomes evident that the actual costs are much higher, and the lead time is not a concrete estimate. Sometimes, the lead time can be indefinite, and it's impossible to determine how long a project will take. One of their employees even mentioned that certain projects never seem to end.I decided to renew my contract with Dash because my site was incomplete, and I was unsure how to transfer it to another firm. I attempted to maintain a good relationship with them because I felt like I had no other options, but after a few months into the new contract, I had enough and decided to leave. I have since had my entire website rebuilt, which only took less than a week to complete at a fraction of the cost.I faced a significant financial loss due to Dash, which included not just the cost of building but also the missed revenue opportunities during the peak months of my business. I was surprised that I had to repeatedly emphasise the importance of ensuring that the website works seamlessly on all devices, including phones and laptops, and not just the desktop they were building it on.I experienced numerous errors that seemed never to end. I had to continuously follow up on them and take screenshots. There were missing logos, spelling errors, words stuck together, email malfunctions, and misaligned photos. I even sent them a picture of me on stage at an event, but on most platforms, only my shoulder was visible, making me entirely out of sight.If you didn't always rush your work on my site, what else could be causing the constant errors?In general, I was thoroughly displeased and found it unacceptable. Kindly refrain from responding with phrases such as "you tried" or that my website was complicated or one-of-a-kind. It was a basic website that you had claimed you could handle. As previously stated, I had it rebuilt within a week and encountered no problems whatsoever.As mentioned, I saved screenshots of website images, emails, and text messages because the service was consistently terrible.
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Dash Productions is an award winning design agency specialising in bespoke websites. Our creative solutions are guided by key marketing principles, ensuring your company receives the business it deserves.
