So many issues;1. It took two weeks before it even left their warehouse.2. Rod tip broken, over a week later still no help from their support about this. They ignored emails for days and now left at ‘looking into it’ and ‘forwarded to management’ without further word.3. The reel is not the one pictured on their ads, emails and website! It’s a totally different reel to that pictured. Wish i could upload pictures here but basically they sent the single-speed-penn-fathomII reel but ALL their promotional material, emails and website listing clearly shows the newer DUAL-speed-penn-fathomII reel and all its features.4. Their promotions offer it as a combo with line, but the line they give you doesn't even fill the spool half way, what a joke and very misleading. Obviously you would assume the line in the combo would be enough to use the combo.5. Their lack of response at support is atrocious - they also claim to have 'not received any emails' when questions why i was ignored for 5 days. Total rubbish.Horrible experience with them :( so unfortunate, I really thought they were okay.DON'T BUY FROM THEM!
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