Dawson moved my mum from Victoria to Queensland. Overall, the experience to get the goods from one location to another was positive, however the condition of how the items arrive is another questions. Also, the way they treat their customers once they have been paid is terrible.We did not take out separate insurance, since there is already some level of insurance included in the the price paid if they are negligent. There were a few items broken during transit and one in particular was very important to her.The item in question was a coffee table that she calls "Dirty Harry" that was made out of plaster and a glass top. She told them to take care of this item and they said they would. When another team was unloading everything, this item (which weighs over 50kg) was on the top of all the boxes on the side of the container (so it no doubt hit the side of the container as it was transported). An item this heavy should be on the ground (there was plenty of room) and wrapped in heavy blankets to protect it. Just take a look at the photos and tell me that's how you would place an item during transportation!!When we approached Dawson, a sales person by the name of Alex Graham, responded with the following:"During transport we carry things very carefully and load very carefully using appropriate wrapping materials and packaging. The pictures you have sent clearly show that the items were loaded correctly with no weight on them and wrapped professionally indicating all due care was taken. From time to time despite our best efforts, events that are out of our control (i.e. Having to brake heavily in traffic if a vehicle cuts in front of our truck) occur which can exert forces within the load that may cause accidental transit related damage. In this instance we do not believe any negligence has occurred. We are very sorry there has been some accidental transit damage and once again refer you to your own insurer."We responded and they have not responded to any further emails about this matter. They also charged her an additional fee of over $1,000 for additional volume. They under quote to win the work, then just charge more saying there was more than they estimated.I would NEVER recommend using Dawson if you have any items you care about.
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If you are looking for removalists in Melbourne or Canberra then Dawson Moving & Storage is the right choice for you. Visit now or Call Dawson Moving & Storage directly in Melbourne on 03 9763 0222 or Canberra on 02 6260 1214.
