I've ordered a few pairs from their site, usually preferring to shop in-store. But after this experience, I won't be buying from them again. I ordered a pair online, it took ages to arrive, and when it did, the shoes were dirty and looked like they had grease on them. The package was even re-taped. When I contacted customer service, they said it wasn't their issue and to deal with the shipping company. I insisted that I bought them from them and wanted to return them for replacements, but they refused. I was furious, hung up, and threw the shoes away. The worst customer service I've ever encountered. I've lost faith in this company.
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