I set up a direct debit to purchase the Beano for my grandson, but unfortunately the service was very disappointing. Issues with copies not arriving or going missing were frequent, and I repeatedly had to contact customer support. Each time I was advised that postal problems were to blame, yet replacements were never provided.I eventually cancelled the direct debit and now obtain the magazine through my local newsagent instead. I was still owed money, so I contacted the company and chose to receive puzzle books in place of a refund. That was over a month ago, and I have yet to receive anything.At a time when many customers are moving away from print, I would have expected companies to work harder to retain their readership, not drive them away.
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