I subscribe to a couple of their magazines for which I paid the full amount for a year, the money having left my account on 1 November. On18 November they took another payment. When I contacted them I got the usual apology but they hinted it would have been because I contacted them twice. I asked for a refund. This will take 14 days to process!!!!Why does it take FOURTEEN days when this was down to their error. I can find no way to make a complaint except to talk to the same people I am complaining about.
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