after a distressing situation, no help from DC Thompson. They acknowledged that their payment system was "playing up" and I confirmed with my bank that there was two successful payments. but their payment system kept "reverse declining payment". The TSB said that my card paid it twice and it was refunded on a reverse decline from DC Thompson. DC Thompson refuses to accept this. poor poor company not even to say sorry, all they said was to ask if I had another form of payment, I said no because they dont even accept American Express
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