I was pre approved for a loan and was trying to finalize it for 2 months. The entire process was a joke. I submitted required documents and had to call them each time. Moreover, after submitting documents, they always requested additional documents one by one. Each agent also gave me a different response. It took me 2 months of calling them and them requesting additional documents which added more time. I was finally denied because apparently the information couldn't be verified and there were inconsistencies after submitting paystubs, payroll, w2, and even my bank statement. Frustrated by process, I tried RBFCU, and bam. It took me 2 days to finalize everything and receive the loan. 2 days! Entire process was seamless and they asked all the necessary documents at once. Nothing more was required and never had to call them once. Their agents reviewed everything in a timely manner. Everything requested was processed always within a business day. DCU completely sucks.
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