Linette at the Leominster branch was exceptional. I had a complex issue involving a wire/ACH transfer that had been unresolved since November 2025, and she took the time to thoroughly investigate it. She made several calls, coordinated with the appropriate teams, and remained patient and professional throughout the entire process.
Thanks to her diligence and persistence, the issue was identified and resolved, and I now have clarity and a resolution in progress.
I truly appreciate her professionalism, communication, and commitment to helping customers. She is a great asset to DCU.
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