I recently visited Dealz in Blackpool Cork and I have to say I left disgusted and very angry and frustrated by the particular young girl staff that I thought could help me because the self service machine needed clearance to buy a can of monster drink I had I packet of sweets and noticed a packet of sweets that they were selling off at 20c so I decided to take one but again the self service machine tried to charge 75c so I had to get the girl to sort it again she did and left me but then the machine spat out 15 ×1c coins n change so I went to the counter to change it over I said to the girl that I had dealt with what had happened with the 1c coins she then snapped and said "you have to say it to the manager I can't do anything for you" it wasn't so much what she said but the way she took me and in front of customers so I said can you get a manager so to which she pointed to the counter two feet away where there was a manager and said "that's him" I responded sarcastically I admit with "that's great customer service" to which she proceeded to tell me and anyone that would listen that I have an attitude problem because I first said to just take away the 20c sweets as I didn't really want them I only took them coz they were 20c and from there she took a disliking to me ...I would like to add that I have been in management myself for over 30 years in fact I'm actually working around the corner from Dealz and I would never treat customers even the awkward ones like I was treated and to be honest as a 50 year old old man I felt embarrassed in the shop by the way I was treated and spoken to by this young girl...I have never written any type of complaint before on paper or online but I just felt I had to tell someone because I certainly got no satisfaction from the manager who obviously could hear and see what was going on but chose to say nothing ..in the end I approached him and calmly handed back my products and asked for a refund and he was actually short changing himself by 40c untill I pointed out that he was refunding me too much .I genuinely think the manager was slightly taken aback because he did seem to be having a good repour with the customers and was very pollite and had no problem refunding me he seemed like a nice guy but needless to say I will never again shop in that or any other dealz again
Claim your business profile now and gain access to all features and respond to customer reviews.
