I purchased Ronseal One Coat Everywhere Matt Paint (2.5L, Charcoal Grey) from B&Q for £25.41. The item did not arrive to my home address due to an Evri delivery failure. Despite repeated attempts over the past week to obtain a full refund, my requests have been met with unsatisfactory responses, including an unhelpful explanation of delivery procedures. The lack of agent identification and vague communication regarding my refund constitutes a breach of consumer rights, and I intend to pursue formal action for a full reimbursement.
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