I purchased a bikini set in the dealz store in crescent shopping centre and which turned out to be defective. The plastic hook on the strap snapped. I went into the store to return it with the receipt and was told I could only exchange the top and not the bottoms. It is no use to me as separates and the store were not willing to take this on board. I escalated my complaint to the customer relations team using the online complaints form. The form did not allow me attach a receipt but I inputted all my details with my complaint.This was 2 weeks ago and have yet to get a reply.I find this disgraceful customer service from such a large retail outlet.
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