Dealz store in Artane on Friday, 6 March 2025, around 5:00 pm. I had a very disappointing customer service experience.
After completing my purchase at the self-service cashier and paying with €50 notes, I received €20 notes as part of my change. I politely asked a staff member if they could exchange the €20 notes for €5 notes, but I was told this was not allowed. I then asked to speak with the manager.
The manager, whose name tag identified her as Lucy, told me that the cashier box would need to be opened in order to make any change. I suggested returning a few items and exchanging them for others so the cashier would need to be opened and the change could be made. At first she refused and seemed distracted because she was chatting on her phone with someone called Aaron. After I insisted, she eventually agreed to process the exchange.
However, once the transaction was completed, she refused to exchange the two €20 notes that I had originally received from the self-service cashier. Instead, she only gave me one €10 note and two €5 notes.
The overall customer service experience was terrible. I am a frequent customer of this shop, but this is the first time I have felt so badly treated. Another customer even approached me during the situation to express support and said that the manager’s behaviour was unacceptable.
Very disappointing experience with the Management.
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