decathlon.it

1.9
1.9 Based on 10 reviews

il negozio degli sportivi...

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Mrs Renee Neri
Disappointing experience with aggressive delivery driver

I purchased a treadmill from Decathlon, and unfortunately the delivery experience was extremely negative due to the behaviour of the delivery driver from Golilla S.R.L.I regularly order items online and am used to dealing with delivery services, but in this case the driver was aggressive and intimidating, which made the experience very distressing. The treadmill weighed nearly 70 kg, and the driver insisted on leaving it on the street rather than just inside the gate, which was literally two steps away. I was told this was company policy. For obvious safety reasons, I was unable to move such a heavy item myself, and when I explained this, the driver began arguing in an aggressive manner.This experience left me shaken and very disappointed. I would like to add that, aside from this specific incident with the delivery driver, the rest of the purchase process with Decathlon was handled well.

1
Date of experience: Dec 12, 2025

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