I purchased a Van Rysel bike, and when it was just over a year old, a small crack appeared in the frame. I took the bike to the nearest Decathlon store, where the staff were very polite and took down the details and photos.After nearly two weeks and a couple of reminders, I received a response stating, "This break is a typical handlebar return or pressure on the maintenance stand." However, if the handlebar had indeed struck the frame (which it never did), it would have impacted in a completely different location. Additionally, my maintenance stand supports the bike at a different point, beneath the saddle tube.Despite Decathlon/Van Rysel offering a 5-year warranty on the frame, it seems they are looking for any excuse to avoid honoring it.
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