decathlon.it

Misleading description of product

I've tried to leave the review on Decathlon's site but it seems offline. I bought a Dundee sleeping bag from Skandika from Decathlon's e-commerce. Said sack was peddled on the e-commerce to resist to -20°C but the official specs give +2°C as the limit temperature. Which is misleading and illegal under Italian law. We-ll see how this ends, as they contacted me back to, they say, clear the misunderstanding. I might modify this review if the solution proposed is fair.Edit : The reseller, Max Trade Gmbh, was swift and very forthcoming proposing a partial refund and I am keeping the sack. Much kudos to them. The same cannot be said of Decathlon which did nothing at every step, although by law it is entirely their responsibility, relegating everything to the partner. They should have solved this issue swiftly, as per the law, and afterwards take it on the partner. Imitation Amazon, done very badly. The market economy is good because you can choose where to throw your money. I certainly won't give another penny to Decathlon or it's brands

Date of experience: Nov 06, 2024