I placed an order January 6 at 8:15 AM. I immediately needed to cancel the order but had to wait until 9 AM for confirmation. After speaking to someone I got an email response an hour later at 10 AM saying that the cancellation and refund had been sent.. three days later I followed up to find that they in fact shipped them and I was told I need to pay for these large lamps to be shipped back. It is now February 11 and I have yet to have a response since January 30 from this company. I spoke to somebody on the phone today that told me I needed to process the refund through their website which I did however, I still have no idea how to send these lamps back to the manufacturer as they say all while I am out $900. Not at all helpful on the phone, email responses have been nonexistent for the past two weeks. I was told over the phone tonight that they sent me an email on February 4 which is nowhere to be found and yet have another call in and multiple emails to try and resolve with this company. I wish I would have seen all the poor reviews beforehand. Buyer beware!!!!!!!!!
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Decorprice is Google trusted store offering lowest prices for all your home decor fixtures. Decorprice offers low price guarantee, free fast shipping and No Tax. Trade pricing for interior designers and contractors.