What a scam! Abbreviated version, bought 2 new ceiling fans early January, so I thought. 1st one was an open box item, all parts out of the protective coverings, accessories bag open, wires used etc. Website FAQ stated they do not sell open box items and when I inquired, was pretty much dismissed. 2nd one was supposed to have seeded glass lamp globes, which is what I searched on. Fan arrived with clear glass. Contacted manufacturer Hunter to see if this was a mistake and they advised Decorprice has errors in the product description, item purchased only comes in clear glass. OK, fine.....initiated contact with Decorprice for a second time for resolution, actually multiple times via their Contact Us page, email, phone and simply received the worse customer service I have ever encountered. Roy, apparently a one person show, is the gate keeper, rude as all hell, dismissive, makes no attempt to follow-up after advising he would look into it the matter. At one point, Roy acknowledged the website was incorrect and would have the back office correct the error - cool, did not happen. Roy asked me for photos and I prompley sent. Today, 3 weeks later, he is asking me to send photos, do-loop initiated. When I asked for a pre-paid shipping label to return the items, was told I would have to return them at my expense - so good for hassle free returns policy per their website. To be fair, they seem to be purposefully vague in their return policy that the customer is responsible for all returns - I feel it reads like the would send a hassle free shipping label - wrong! Because shipping would be very expensive for 2 large box items, I offered to keep the two fans if in good faith, they would offer a cost adjustment due to 1) open box, not new and 2) wrong product based on website description. Again, advised by Roy, he would look into it and get back to me - he never responded. Really, shame on me. Had I researched this company on the BBB or sites like Trustpilot, I would have probably shopped elsewhere. There seems to be countless scenarios like mine - pretty sad actually. While I will probably never see those funds again, I did my part and filed a complaint with the NJ BBB and initiated a dispute with my CC company. I tried, in good faith, to resolve this favorably - Unfortunately, I became another victim of this companies unethical business practices and tactics. Buyer beware friends, if the price seems to good to be true, there are probably some strings or hoops attached - at least is the case in my experience. Thanks Decorprice and Roy for making me a more aware online shopper!!!!
Claim your business profile now and gain access to all features and respond to customer reviews.
Decorprice is Google trusted store offering lowest prices for all your home decor fixtures. Decorprice offers low price guarantee, free fast shipping and No Tax. Trade pricing for interior designers and contractors.