Poor customer service and return policies. I purchased some of their laundry products including a dryer sheet that had the most awful nauseating scent without me even having to open the box. When I asked to return this, they wouldn’t accept it due to sanitary concerns. I’m confused why a box that has not been opened is a sanitary concern. Even if products are used, e-commerce businesses need to be able to stand behind their products and allow returns perhaps on a case by case basis. The main issue with this business is that they are filtering out negative reviews. The review that I wrote never seemed to make it on their website.I’ve contacted their customer service but you’ll receive mostly AI bot responses.
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