Absolutely disgusting serviceI applied for 2 change of names last year and have come to apply to renew passports this year with the name change. I have faced an issue with the passport service so have contacted this company for help as it states they can help in their email confirming all details. I spoke to an extremely unpleasant unprofessional agent called VERITY. During the call someone walked into the office and she acknowledged them loudly whilst on the phone to me - this was the post person. VERITY continued to speak over me and the aided her voice throughout the call at times huffing loudly. When I asked for her superiors details she asked ‘why’, after asking numerous times I got the name Toby but she didn’t know when Toby would be in the office. Absolute shambles of a company with extremely unprofessional customer service
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Comprehensive information and advice about how to officially change your legal name by Deed Poll. For a postal application pack, call our Helpline on 0333 444 8484 between 9am and 6pm, Monday to Saturday.
