I like many others don't have a good word to say. Applied on January 29th 2020 for the deedpoll with a date set for 1 March 2020 as I was waiting for other reasons to change my name on this date.The site said it will be sent within a week, I even had a phone call within 10 minutes of ordering to confirm the date of 1 March was correct. After not receiving the deedpoll after 2 weeks I just assumed the person that called had got it wrong and I wouldn't receive the deedpoll till after the 1 march had passed.By 7 March and with no sign of it I sent an email to find out what was the delay to recurve a reply that my order had been cancelled without any notice. They did offer to send the order out as a priority but for me this was not good enough and have now decided to go elsewhere (governed site) and told them I wouldn't be reordering and asked them to remove me off all their databases and please don't contact me again. Was somewhat shocked to then receive an email (clearly can't read the do not get back in touch) saying they would cancel my application, hang on, didn't you send me an email stating my application was already cancelled or was that just lies. Funnily they didn't reply to that email, I can't think why. As others have put, the pricing is not on the final bill of sale and neither is a breakdown of costs, you have to go looking. For me my advice is go elsewhere, a dreadful company and lousy customer service.
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Comprehensive information and advice about how to officially change your legal name by Deed Poll. For a postal application pack, call our Helpline on 0333 444 8484 between 9am and 6pm, Monday to Saturday.
