Pros:• Initial quote done over the phone.• Installers and subcontractors tidier than a lot of tradespeople • The system works as expected. Cons:• Installation cancelled at less than 24 hours’ notice on 2 occasions due to Deege not organising themselves to get people where they needed to be.• Original installation date 9/11, work started 1/12• Phones and emails pre-installation often unanswered. Difficult to get hold of anybody to confirm details of work and have errors in the contract corrected.• The installation manager (who is also the managing director), called the day before installation stating work would begin at 9am an take one day. Work started at 1:30pm and installation took a total of 41 (yes forty-one) days from start to finish due to:o The roof work was not booked until day 2 of the installation, therefore the job was never going to be one day.o Subcontracted electricians not being familiar with Fox equipment. o Installers arriving mid-morning and leaving mid-afternoon as they did not want to wait on the phone to Fox to fix the installation problems.o The wifi stick for the inverter not working and needing replacement.o Deege forgetting to install a generation meter, meaning a MCS certificate couldn’t be issued and delays accessing feed-in tariffs. • The incorrect car charger was installed despite the order being confirmed 2 days prior to installation.• The contract was incorrect regarding the number of panels installed and took at least 5 requests to have Deege correct it.• The referral fee (Deege were recommended by a friend) of £125 was not offered and needed to be requested 6 times. • The handover pack did not contain an electrical safety certificate from the subcontractor who worked on the consumer unit. This needed to be requested several times. • Deege were very proactive at demanding payment before the work was anywhere near complete, despite multiple and clear emails to them that payment would be made when they had completed the work. • Compensation was offered for the multitude of delays, errors and stress Deege caused of a grand sum of £150 plus the cost of the lost generation of electricity. Avoid this company and use someone competent and reputable.
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