I have never experienced such poor customer service.The initial quote was quickly done and there was at that time good communications with the sales team.After the quote was accepted, things started to wrong with delays. I was never notified of a delay, it was up to me to keep chasing and get a new installation dateNo scaffolding was used, just ladders to get to the roof. I have to presume that scaffolding was included in the quote as every other company who quoted detailed this.Work was completed in 2 days and I was given to understand that all the certification and handover pack would be issued within the month.Install date was 5th April 2023. Handover pack received 25th October 2023, replacing the original pack that was issued on 7th June 2023.Still waiting for further certification relating to the installation of a secondary consumer unit.I've sent numerous emails that apart from auto generated replies go totally ignored, including those sent to David Norman. Pointless phoning as all calls are diverted to a voice mailbox that cannot accept calls as it is full.My next step is to contact the certification companies to raise my complaints there, as it is clear that Deege do not care about their customers.
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