We had our panels and battery installed in August 2023, though this was after some delays. The installation itself went fairly well though the installers, with a small delay because the panels didn't arrive on time. All worked well and Deege were even efficient about fixing a hole that appeared in the roof when a tile slipped during the autumn storms.In April 2024 I noticed that at points the solar energy died completely. I tried reporting this to the tech team and then emailed the director, all to no avail. After several calls eventually in late May, Dave and a colleague came out and tested voltages and currents etc with no conclusion. After 3 more months of chasing (I think they lost a load of office staff) the installers came out in September and tested each panel individually. This showed one panel had a low voltage output and another cut out completely in direct sunlight (not helpful for a solar panel). So off they trot saying they'd go back to the wholesaler and it will get sorted.Now in March 2025 I was getting seriously fed up and Deege have given up chasing the wholesalers to honour the warranty. Dave, the CEO, has offered to replace the panels at their cost and then continue to chase the wholesaler.The panels and battery have mostly worked well apart from the faulty ones. I am assured that it is rare to have a faulty panel so I feel very unlucky to have had 2. I am very pleased the problem is finally being resolved.Deege are technically very good but have issues with proactive feedback. Assuming there are no issues with the equipment you will be happy with what they can deliver for you.
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