Honestly, I have never known such bad customer service. This company has clearly struggled with the epic demand for Solar given the ongoing energy crisis, but that is no excuse for taking on customers and consistently letting them down. Sincere advice is to avoid at all costs! Initial quotation and contract experience by Rod was fantastic, excellent communicator and advisor. Sadly that is where the positives end for this company.Contract agreed and signed in June 2022 then came the delays/excuses/out right ignored. Installation delayed multiple times, often Deege didn’t even bother to tell me. I would call them on the day of agreed install (as no one would arrive) to be told “yeah sorry, the installers aren’t coming”. The admin team are beyond useless, seriously you need to hire some competent staff. When the install did take place, what an utter joke of a service!! Arguably dangerous wiring, cables taped to downpipes!? Holes left in walls and messy cable runs. 3 months on of remedial work, and further no-shows of engineers/installers the system is finally in and working. Even after all the dramas do you think there is even an acknowledgment of bad customer service? No. A further 2 months chasing MCS certification etc. Honestly, if you choose this company you will spend hours chasing them with phone calls and emails to which they won’t reply unless of course asking for payment…you will sacrifice multiple days off work waiting for installers that never arrive. Be warned. Don’t fall for the glossy website and social media posts/reviews like I and so many others have…
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