Deege appears to be a company which places no value on customer service or communication. I got 6 quotes back in the summer for a solar installation. Deege appeared to be the best one. I carried out due diligence before placing an order and found 2 very negative reviews alongside some positive ones on Trustpilot. I asked Deege about these and was told that these 2 customers had been let down during lockdown because of problems with the supply chain. I was sufficiently reassured to place an order on 2nd August, was given an installation date of November 7th and paid the deposit on 12th October. I had no further communication until the week before the planned installation date, so emailed the office and was reassured that the installation was going ahead as planned. It didn’t, and I heard nothing more for almost 4 weeks in spite of 18 emails and phone calls from me. Deege said, without any apology, that they were moving my installation to January as they had had to lay off some of the installation team due to substandard work. I had by then lost all confidence in Deege due to non-communication, and requested cancellation of the contract. This was readily agreed to and a cancellation form was sent by return email. On completion I was told that refund would be made 7 days after processing the form. Once again this was the last I heard from them in spite of emails chasing an update, and a formal complaint, which was not even acknowledged. I was afraid that the company might be about to go out of business and found it very stressful. How can a company treat customers like this and stay in business? After consulting Citizens Advice, I sent a Letter Before Action advising that I would take Deege to court within 14 days and have now received the refund, but again no communication or apology!
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