Company – Deege Solar Ltd – deegesolar.co.ukContract signed – 16th December 2021Install Date – 22nd January 2022Non-working system since - 6th July 2022System Size – 4.4KWLocation – Camborne, CornwallCommunications with Deege were fantastic until I handed over all of the money and since then they have been diabolical. I’ve only ever been rung back twice in the timeframe they said they would and it took 6 calls to get another issue sorted! I was going to post this message on Tuesday but they guaranteed someone would ring yesterday to arrange a date, that never happened!On the 6th July 2022 I heard a ‘pop’ in my loft followed by the whole house’s electrics tripping, my Growatt 6KW inverter had died. Following a number of phone calls I provided the necessary serial number, good job I did as they were going to use the one from one of my batteries! I thought everything had been sorted and then to my disbelief on Saturday 23rd July a Growatt 3KW inverter was delivered. The following Monday I spoke to Deege who blamed it on Growatt, who they said reckoned it’d be a better fit for my system. After a discussion, I agreed to accept a Growatt 5KW inverter (which is what my DNO had approved, god know why they installed a 6KW) and that they had installers in the area the following week and they would tie it all together. Needless to say this never happened and after phone calls every week I’m no closer to having my inverter replaced.As a company they like to blame everything on individuals/resources, so far it was the old compliance managers fault, lack of mounting rails (which is why the install never happened in my area) and this week got told the installation teams are on annual leave.
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