My advice to anyone reading this would be to avoid deege solar at all costs and save yourself time, effort and alot of stress.They clearly cannot provide an adequate service and have bitten off more than they can chew whilst trying to jump on the gravy train of the energy crises and taking on way too many customers that they cannot handle.I have absolutely no doubt that deege solar has the worst communication of any company I have had the displeasure in dealing with (this also includes between their own departments)My order was placed in August 2022 with an installation date set for mid December 2022... I payed a deposit of nearly £3000.My first installation didn't go ahead as I was informed a few days before installation (due to negligence and having to let some employees go).My installation was then rescheduled for late January 2023 and this is where everything went sour.I had already tried to contact deege solar over 2 days prior to the installation date to get some information about the scaffolding. The installation department never answered so i had to telephone sales who answered every time... i was given the generic "someone will call you back" response for the 2 days leading up to the installation.It is now the day of installation and between 09:30 - 12:00 I tried to contact deege solar several times to find out what was happening and couldn't get through.I then received a call at approx 12:30 asking me what date I would prefer for my new installation date which just baffled me! Absolutely zero communication at this point! I wasn't even offered an apology but I was told that they had sent out an email to all customers informing them that they were struggling to source parts and they there would be delays... I never received one... I couldn't believe that they wouldn't contact customers directly to inform them that their Installation was effectively cancelled.At this moment I decided to cancel my installation because I dreaded the thought of having to chase the company any longer and I was given a cancellation document the next day.The document stated 2-3 days for someone to look into and confirm the cancellation...I waited 4 days and then spent another 4 days trying to contact deege solar because once again I received no communication to confirm if I would be infact receiving my money back.I then received an email stating that I need to give my bank details and that it would take up to 28 days to process the refund.I then waited 28 days but bingo! No refund.I then tried to contact deege solar again to no avail and was left with only 2 options... either contact my bank or seek legal advice.Thankfully I was able to initiate a charge back which at that point had been 36 days since cancellation and 41 days total to recieve my money back through my bank.Shame on you deege solar for treating your customers this way.
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