Proceed with caution if you decide to work with Deege. See below a summary of the letter of complaint that we sent through to the industry body Heis:Despite a contract, just 5 working days before installation Deege tried to increase the price of our system by over 40%. As a result the installation never occurred. Not only were we distinctly unhappy but also seriously concerned that this is a tactic they are using to pressurise customers into paying vastly inflated sums, increasing their profit margins and potentially breaking Heis Membership Rules.In April 2022 and over the following months, we undertook extensive research into Solar power as we developed our thoughts/ideas around our needs. We had several in-depth conversations with a number of people at Deege (both sales and technical) obtaining several quotes. We also spoke to different suppliers too but overall we had felt confident in what they said, so in August 2022 we signed a contract for panels, batteries and installation at an agreed price - inclusive of VAT - and paid the 5% deposit. At the time we were told and accepted that some of products would not be available in the UK until end of November so installation would be delayed until then. Having heard nothing, we contacted Deege early November. We were advised the battery (2.6v) would now be a replaced by a slightly higher voltage (2.8v) at no extra charge, everything else was ok and installation would still take place as planned at the end of the month. As we were offered a replacement battery for the same contract price we believed Deege had looked at our quote/job in detail.However 5 working days before the installation Deege verbally advised “The price has gone up and we’d need to pay about an extra £4500”. They also said “they had mis-quoted and we couldn’t expect them to do a job they wouldn’t be making any money on”. So we could either pay this increase or they offered to refund our deposit. Their actions we believe contravened the contract we had signed and giving just 5 days notice was neither fair or reasonable. No-one at Deege had previously told us there has been a mis-quote although there has been several opportunities to do so. And what was the point of signing a contract at an agreed price if it can just be changed at will? We requested a breakdown of the costs which we received by email, but this did not appear to be in any official format so how were the figures were obtained? We noted the line-by-line detail of the new quote had changed from our original contract and now the cost was excl of VAT. No contract variation documentation was provided. No explanation of the increases in price was given. No new total price was clear - taking into account the Govt had changed all the VAT rules for parts of solar. So we decided to accept their offer for a full deposit refund yet this message didn't seem to get through as they asked us to fill in forms to say we were cancelling the contract - incorrect and different altogether!After e-mail correspondence and a recorded delivery letter (legally required) we did finally received our full deposit monies back. Our installation was terminated because of their mistakes. Is this how Deege work - try to undercut competition to win business and then at the last minute suddenly put costs up to increase profits? So be careful would be our advice.PS. Reply to MD response. Whilst it is understandable the cost of batteries went up, the installation (which had not changed) increased too. Plus other elements were suddenly added in. And, less than 4 wks before it was all due to be installed, when we were told a bigger batteries would be used, there was no mention of a price change. Yet 7 days later suddenly they cost more!!
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