DO NOT RECOMMENDI’m so fed up with the Deege Solar customer service and communication. Initially the quote was good – great to speak to an engineer and not a sales person, I really appreciated that. We had to wait about 8 months for the installation of our panels. They said this was due to Brexit, battery availability and staffing levels. Their communication about several dates changes was ok. During this time I sent a few emails asking questions. I don’t recall any of them being answered quickly, without chasing or phoning. On the installation day I was surprised there was no scaffolding, as was the installation team! This work had been outsourced, so it wasn’t Deege employees that did the work installing. It took them till about 8 in the evening as they hadn’t worked with our type of panels and installation before. Good job we didn’t have plans. It took a month of chasing to get our “welcome” pack. It took six months to get the DNO letter so I can setup my tariff properly to get money for what goes to the grid. I’ve sent over 20 emails chasing this up with Brittany O Brien, then Chloe. Plus emails to David Norman who’s in charge and his PA Iolanda Di Maio. Since putting in a complaint, I had an auto-response email saying that they would respond within 5 working days. 22 working days later I followed up. Obviously no response. Three times I asked the same question to clarify my understanding of the DNO letter, and they were ignored every time. Brittany O Brien did say at one point “I’m haven’t been ignoring you”, but still didn’t actually answer my questions. After trying all day I finally got through on the phone to Amy Coping. She didn’t seem very apologetic at me being an annoyed customer. Apparently the phone system hasn’t worked properly ever since they started working from home. Phones seem to be a business critical system to me, but hey ho. So it seems Brittany had left the company and no one had picked up on my missing DNO letter in the last four weeks. It’s just excuse after excuse. The only department at Deege that seem efficient at doing their job at the right time is.. you’ve guessed it, the accounts department. Within minutes of the solar panels turning up at our house they were on the phone asking for payment. Funny how some departments work really well isn’t it!Part of the problem seems to be a high turnover of staff. I finally had a phone call from the same finance person when I paid for the panels and she didn’t seem too aware of my complaint. She did verbally apologise and when I said “is that it?” she just said, “yes”. In no way do I recommend Deege and I’ve got no idea how they got awards in the past if my experience is anything to go by.
Claim your business profile now and gain access to all features and respond to customer reviews.
