Picked Deege back in August 2022 as they had good reviews and good feedback from Facebook solar group users.The quote was good, and Pete the sales manager was helpful.After that it all went a bit sideways. Starting with lots of wrong quotes/contracts (my father was also having an install and Deege reference their jobs by first half of postcode and surname - which is the same for us both), then install delays.The communication was poor, with calls on the expected install day around mid-day to confirm the trades weren't coming (who'd have guessed? ;o) ). Amy in the admin/scheduling team was always very nice to deal with, but Deege were impossible to reach on the phone so I was in the dark until they called me.Install was completed over a couple of days in early March and is all working OK, but I've since found out from Givenergy that I need a canopy over the kit (not advised by Deege) and that the install is missing the earth tie between the inverter & battery, and there should be warning stickers on the AC switch gear (doesn't bother me, but it's supposed to be there)I've had no handover pack, and have chased a number of times for DNO notification and electrical certificates.The MCS one arrived a couple of days ago but the generation amount is wrong as Deege couldn't install all the panels from the quote as they didn't fit the roof...I'm not sure what actual kWp is as I supposedly now have 10 x 410W panels, but 2 aren't the same visibly so I think I have 8 and 2 smaller. Again, with no paperwork from Deege I have no idea!I'm sure that Deege are victims of their own success along with beneficiaries of the energy crisis, but they need to sort their back-office out before taking on too many more jobs. A few phone calls to keep people in the loop goes a long way to making them feel reassured about the work.Finally - be wary of the dubious positive reviews here. Go and check Yell.com - the last 5-6 reviews appear there word-for-word... seems a bit suss and smells of Deege trying to 5-star wash away the recent negatives!Oh - and if you DO need to speak to Deege, be sure they will call you repeatedly for payment (before the trades have even left site). I'd suggest holding some back to get all your documents in order. I wish I had!
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