Well the website and social media looks great doesn't it? I think they were even a Which Trusted Trader when I placed an order. They're not now. Unfortunately a flashy website is where the good bits end and the nightmare begins. First point of concern was the total lack of survey. Given the very grainy picture obtainable on Google Earth and the difficult pitch and dormers on my roof this was quite worrying. What then followed over a period of ten months was a laughable series of dates set and then cancelled, frequently at very short or no notice. No scaffolding had been arranged for any of these dates despite it being essential to access my steep roof. At one point there was a bizarre cancellation because the wholesaler "wouldn't release kit" to them.Many other excuses followed for cancellations, mostly blamed on a lack of kit - they didn't seem to make any effort to purchase components before the day of install which seems like a hopeless way to run a company.The supply issues were probably credible for the first month or two, but not subsequently as I watched several friends place their orders after me and get them installed within a couple of months. I eventually began to worry about the viability of the company and realised that in 10 months they hadn't even requested a DNO thus requesting the refund of my deposit. At this point the stated reimbursement delay grew from 14 days (stated in the original contract) to 30 days. Numerous phone calls and emails were ignored before and after cancellation. I had to threaten legal action before my deposit was refunded.
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