On 23/05/2025 I accepted an offer through Gener8 to receive a one off purchase of a standard Degusta box plus a free box.This offer was not advertised as dependent upon future purchases nor subscription, nor did it state as such when I clicked through to Degusta. After signing up for an account (not a subscription) I placed my order and scoured the site for details of subscription, there was none, only invitation to subscribe.Upon receipt of the boxes, 30/05/2025, I informed Degusta of a damaged product, my thoughts as to the lack of value and further checked the account part of the site, finding no details of a subscription I cancelled the account.Today 13/06/2025 I see that another £14.99 was taken from my bank on 11/06/2025.After contacting their customer service they state that I signed up through a standard process which includes a subscription, I did not, they have completely ignored my request of a refund.They also state that cancellations are only accepted before the 22nd of the month, bearing in mind my purchase was on the 23rd.I am extremely upset, I am disabled and have to budget wisely with my money. I certainly cannot afford to write off this payment. I will now have to contact my bank to request assistance.I will also contact my disability and age support to request assistance on protecting vulnerable people from being duped like this in the future.
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Your surprise Degusta Box
• Enjoy 10 to 15 surprise products, many are completely new to the market!
• Receive your Degusta Box every month filled with goodies.
• All for much less than you would pay in the shops!
