Using DEJAPAN was a mistake. Don’t use their services. I brought multiple items & shipping was $530 + $230. For proof: My Twitter is @dejapancustomerWorst yet; my items were over the weight limit so Dejapan made me pay for 2 orders, 3 boxes. THEY DO THIS ON PURPOSE SO YOU PAY MORE FOR SHIPPING, IM NOT THE 1st person they scammed. In my case it was a mixture of books+other stuff. easily packed in a bigger box. They never told me that shipping was considered separate. I then had login issues, cause of their god awful Website and my acct was suspended. I still had active orders. They didn’t refund me on a canceled order that they insist PayPal had a “hold.” money left my bank but they refunded all my other canceled items. Also, they only included EMS, AIR, surface, as shipping options which is sneaky.After I paid & wanted an estimate on other shipping options, they refused to give me an estimate. if I wanted photos I had to pay. Insurance to. Another user said they were scammed out of shipping fees & I 100% can backup their claims. They also charged me for storage fee 6,800YEN-$47 and support claimed late fees were 100Yen for all packaged, NOT EACH ONE. Look at other proxies instead, at least they list all their shipping options. They even suspended my account for fraudulent uses, when I made another account cause their website was terrible. This was w.o notice. Then made me show proof of ID. Their buying team also make it incredibly slow for me to get an item and often than not, the sales on them are gone. As of now, they stole quite. They’re literally holding my items HOSTAGE and I can’t even get my remaining items to ship out. Currently they have yet to respond to my messages. 11.02.2022. Do yourself a favor and chargeback whatever order you have.Pros: good excellent customer service .Cons; there is 100% fees, domestic+international+per item+other payments. 100% scamming with the shipping fees.
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DEJAPAN is a Japanese proxy service that helps people around the world buy and bid on authentic Japanese products, easily and stress-free.
From Mercari, Yahoo! Auctions Japan, and Suruga-ya to Amazon Japan, Premium Bandai, and many other Japanese online stores, we take care of the purchasing process so you can shop Japan with confidence.
DEJAPAN is a great fit for collectors, resellers, and anyone who wants to buy from Japan without worrying about language or payment barriers.See more
