As someone else said, they are slow to order, in spite of that, I've been able to order without an issue, until recently. I got an item different from described, which they charged for (not all of the websites are fee free) and when the item arrived, upon contacting them, the answer was "per company policy, we are not responsible for item condition, that is one of the risks taken when ordering secondhand items". This type of response is ridiculous, they purchase, charge 500 yen per item when it comes to mercari, plus the item combination, and aren't responsable for a thing. They don't come up with a solution, not even in points or discount, or even ship it back because they "can not contact the seller anymore". They just wash their hands and you are stuck with an item that is defective, because in their prespective "it's too bad, but that's how it is".
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DEJAPAN is a Japanese proxy service that helps people around the world buy and bid on authentic Japanese products, easily and stress-free.
From Mercari, Yahoo! Auctions Japan, and Suruga-ya to Amazon Japan, Premium Bandai, and many other Japanese online stores, we take care of the purchasing process so you can shop Japan with confidence.
DEJAPAN is a great fit for collectors, resellers, and anyone who wants to buy from Japan without worrying about language or payment barriers.See more
