The customer service is horrendous! I placed an order over $800 but my tracking number wasn’t working. I called to check on the order at 10:30 - I spoke with Lisa and Laura who promised they would email or call me back but never received anything. I called back numerous times to talk to a supervisor. Finally got on the phone with Letitia Malone, who was more rude than the other representatives. She advised me the order was cancelled on their end due to being fraudulent /flag during the confirmation process. She advised me that I received an email stating this - which I did not - I received in our hour before talking to her so they lied. Letitia not want to help find a solution she kept saying it’s not their problem and I have to re purchase item and wait another 5 plus days for review and to be shipped. I asked for her to place the order on the her end and to expedite it since I need the parts for my rv and my family is stranded. She denied this request then the rv mechanic got on the phone - as he was the one who sent us to this company to buy the parts directly. He just wanted to figure out the issue so this doesn’t happen again to future customers he sends to this company. Letitia still not wanting to help with the poor customer service and cancellation of order then proceeded to tell us to write a review, not her problem and hung up. Please do not waste your time or money - they state they don’t charge the card until the order has been placed but I have a pending charge for the total amount. The customer service is terrible and they do not want to help you!! No communicate and just rude!
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Del City is your direct source for professional grade electrical supplies. With over 15,000 products in stock, we offer a full range of automotive electrical supplies including electrical wire, connectors, switches, loom, terminals, automotive wire and thousands of other items to fulfill all of your electrical supply needs. All of our products are backed by the best personal service in the industry.See more
