I've been trying for months to reach a real person in support, but all I encounter are chat bots, ineffective phone options, or a costly online technician service. Even with a Premium Support Warranty that should cover my issues, I can't get a technician to address my overheating and keyboard problems. Instead, I'm pushed towards a £1.00 online service that leads to an unwanted £35.00 monthly subscription. This situation is completely unacceptable from a company I've relied on for years. With my warranty expiring soon, they expect me to renew for more of the same poor service. I cannot recommend this company anymore. I want a technician to come to my home to resolve these issues, or they are failing to uphold their contract. The reputation has clearly declined significantly.
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