I'm writing this as a last ditch effort for someone to appear to care about the service their stores are giving in Northern Colorado. My family and I love the items on your menu but your stores cannot get our order correct. This is not a sporadic issue, it happens literally every time. We have wised up and begun checking our bags before leaving, often having to be insistent with your staff that they did not load everything into the bags. This last visit the staff missed over half the order and after calling 5 times finally got ahold of an employee to quickly passed me off to the store manager who claimed to write me a literal "I owe you". Everytime I write to the feedback section on r the website I get a $5 dollar voucher and a generic sorry letter probably from a computer. The solution to this problem is easy. Everytime we use the drive thru we observe 2-4 employees behind the counter literally staring on their phones. Speaking to these same employees feels like you are asking them to go out of their way to do something simple. Like the title says, this is a last ditch effort to save a prime location from being ruined by poor policy and a clear lack of leadership. I rarely write reviews online but we keep getting disappointed by very visible, simple neglect. If you are going to eat here, I encourage you to check everything you order and to not be afraid to be "difficult" to get what your hard earned money is buying.
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