I found ordering the faucets straightforward, and while the faucets themselves were decent, the finish quality fell short of my expectations. Unfortunately, the return process has been incredibly frustrating, and the customer service has been lacking. I've had to make six calls just to inquire about my return and to urge them for a refund. It's nearly impossible to reach someone who can actually assist with returns, as they keep transferring me to various departments that ultimately cannot help. They refuse to refund my credit card due to the 60-day policy and are instead sending a paper check that could take up to five weeks. This follows a 30-day wait for them to process my return. Additionally, the mailed check won’t have a tracking number, leaving me uncertain about when or if it will arrive. Overall, the return process has been truly disappointing.
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The Delta Faucet brand delivers well-made, stylish faucets, shower heads and other kitchen and bathroom accessories. Browse now to customize your kitchen or bathroom.
