I bought a touch faucet for my kitchen in 2016, but it didn't work until a technician from the company came to diagnose the issue, which was a manufacturing error. They replaced the unit, which was a positive outcome. Fast forward to 2025, and the wires on the LED ring, the original issue, broke. The customer service team honored the lifetime guarantee and sent a new ring. Unfortunately, it doesn't fit the older faucet model. When I reached out again, I was informed that the new ring is an upgrade and my model is no longer supported. There's no workaround, and I can only use the faucet manually. Spending $600 for a basic manual faucet isn't what I intended. Essentially, the 'lifetime guarantee' feels misleading. I would recommend considering another brand that may better uphold their commitments.
Claim your business profile now and gain access to all features and respond to customer reviews.
The Delta Faucet brand delivers well-made, stylish faucets, shower heads and other kitchen and bathroom accessories. Browse now to customize your kitchen or bathroom.